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Terms and Conditions :

• Large Bags, beverages, guns/firearms, and ammunition/explosive goods are strictly prohibited into the stadium and the grounds of the tennis complex.
• Security check points will open one (1) hour before the start of the first Day match.
• All mobile phones must be switched to silent mode and the use of mobile phone is strictly prohibited during match play. Smoking and flash photography are not allowed at any court including but not limited to center court, court 1 and court 2.
• Please be silent during match play and do not leave the seats until during changeovers.
• The Center Court level 2 and inner ring spectators must be seated according to the seat numbers printed on the tickets and are not allowed to change seats without the organizer’s approval. The organizing committee reserves the right to sit spectators in other available seats at its own discretion.
• All sales are final, no refund will be offered. Tickets shall not be resold and shall not be purchased or obtained from or through any person, commercial agent, company or otherwise other than directly by Chengdu Open’s authorized agents. Any ticket advertised for sale through other channels will be void.
• All spectators must have a valid ticket to enter the stadium. One ticket per person and no entry is allowed without the ticket stub.
• Please do not write on/fold/damage the barcode and within 1cm around the barcode printed on the ticket. Ticket holders shall be responsible if the scanner cannot recognize the barcode due to the above conditions.
• Please follow the instructions given by the security guards and/or Event staff when entering the stadium.
• All ticket vouchers can only be redeemed for one entry ticket at the stadium box office located at the entrance of the Sichuan International Tennis Center on one of the dates printed and on the day of entry. The ticket vouchers cannot be exchanged for cash.
• Children under 3 years of age are not allowed into the stadium.
• Tickets shall not be resold and/or used for any other promotional campaigns without the prior written approval of the Chengdu Open Organizing Committee.
• No ticket holder or spectator may : (a) continually collect, disseminate, transmit, publish or release from the grounds of the Tournament any match scores or related statistical data during match play (from the commencement of a match through its conclusion for any commercial, betting or gambling purpose); and (b) film, photograph, broadcast, stream, publish, transmit and/or otherwise offer to the public (or assist any third party in offering to the public), on a live or on a delayed basis, in whole or in part, and whether on a free basis or subject to payment, any sound recording, photograph, video footage, motion picture, film and/or other audio-visual content captured by any means whatsoever inside the Tournament site (except as is allowed in the Tournament Accreditation Policy). The continual use of laptop computers or other handheld electronic devices within the confines (spectator area) of the tournament match courts is prohibited. The exception to this provision is properly credentialed media, tournament vendors and tournament staff when used in the performance of their duties.
• In case of dispute, Chengdu Open Organizing Committee's decision shall be final.
• Weather Policy :
  
  1. This policy applies to all ticket holders with a valid ticket purchased from the 2023 Chengdu Open Ticket Box Office and authorized ticketing agents.
  2. No refunds will be offered if at least one match on center court is completed or there has been more than one hour of play on center court.
  3. No refunds will be offered if matches are played as scheduled.
  4. Refunds will be offered if matches do not meet the condition of clause 2 stated above and the match will be considered canceled. The ticket holders shall keep the tickets in a good condition as a proof for refund. Tickets will not be refunded if lost.
  5. Complimentary tickets and ticket vouchers are not applicable to this policy.
  6. In case of dispute, Chengdu Open Organizing Committee's decision shall be final.